After Sale

Service Content

• Product problem consulting● Product problems that occur under normal operating conditions

• Product maintenance● Products that cannot be solved through consultation and assistance under normal operating conditions and are under warranty

• Unrepairable condition● The product is out of warranty
  ● The product or related parts have been discontinued
  ● After disassembly, the product cannot run normally

• Important notice of after-sales service● Look for similar questions in the Frequently Asked Questions section before requesting a consultation
  ● After consulting with the after-sales service center, still unable to solve the product problem, can apply to the after-sales service for product maintenance

Service Process

Announcements

• Data backup● Please back up any product Settings in advance, as they may be reset during maintenance

• Maintenance instructions● Please make sure it is the product problem that still cannot be solved after communicating with the after-sales service center

• Maintenance cost● Products within the warranty period, do not charge maintenance service fee, product parts fee. Freight will be paid by the customer.
  ● In the warranty period of the product, charge a certain service fee, product parts fee. Freight will be paid by the customer.

• Maintenance service time● Repair service usually takes approximately 7 working days upon receipt of the product.
  ● If additional parts are required, the service time may need to be extended to 10 working days.
  ● If the product is too badly damaged, it may be impossible to repair.